Daily Archives: 25 February, 2022

Customer experience is not what you say, it’s what you do.

In the past, there was only one boss: the customer. Sam Walton, founder of Walmart, used to say that “the customer can throw everyone out, from the president of the company on down, by simply going and spending his money elsewhere. To keep the customer coming back each time, in addition to the basics of…

Will the metaverse radically change retail (and our lives)?

After writing the title, Will the metaverse radically change retail, I realized that I could change the word retail to tourism or education, or leisure, or culture, and so on to infinity and beyond. For this reason, and for the sake of economy of characters, I included everything in life. Also value titling this post…